DASH Telephony is an optional add-on module to the DASH core package. It provides an interface between DASH operations and commercial telephony systems, thus providing DASH companies with the ability to choose the dialer or telephony system best suited to their needs.

Adding a telephony solution to a research operation is an investment with a quick payback. The increase in interviewer productivity through the faster and more accurate dialing of outbound calls means an immediate reduction in field costs. Recordings of full and partial interviews give new options for servicing clients as well as managing field work. In sum, the integration of telephony with CATI provides a significant range of new options to improve both the working environment and the bottom line.

• for survey invitations issued by mail and in voice mail
• call transfers to available interviewer
• call transfers to specific interviewer (e.g. business surveys)